This Privacy Policy describes our policies and procedures on the collection, use, and disclosure of your information when you use our Service and tells you about your privacy rights and how the law protects you.

We use your personal data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy.

Interpretation and Definitions

For the purposes of this Privacy Policy:

Account means a unique account created for you to access our Service or parts of our Service.

Company (referred to as either "the Company," "We," "Us," or "Our" in this policy) refers to Echo City Music Lab LLC, doing business as Piano with Nate, located on SE 52nd Ave, Portland, OR 97206.

Cookies are small files placed on your device by a website, containing details of your browsing history among other uses.

Country refers to Oregon, United States.

Device means any device that can access the Service, such as a computer, cellphone, or tablet.

Personal Data is any information that relates to an identified or identifiable individual.

Service refers to the Piano with Nate website and any associated course platforms.

Service Provider means any company or individual that processes data on behalf of the Company, including platform hosting, payment processing, and email delivery providers used to operate the Service.

Usage Data refers to data collected automatically, generated by use of the Service or from the Service's infrastructure (for example, duration of a page visit).

Website refers to Piano with Nate, accessible from https://www.pianowithnate.com.

You means the individual accessing or using the Service.

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data: While using our Service, we may ask you to provide personally identifiable information, including but not limited to email address, first and last name, billing address, payment information (processed by our third-party payment processor and not stored directly by us), and usage data.

Usage Data: Collected automatically when using the Service, including your device's IP address, browser type and version, pages visited, time and date of visit, time spent on pages, unique device identifiers, course progress and lesson completion data, and other diagnostic data.

Course Platform Data: Because our Service is delivered through Kajabi, our course hosting platform, Kajabi collects and processes data on our behalf, including login activity, video viewing data, quiz or assessment responses (if applicable), and account credentials. Kajabi's own privacy practices govern their handling of this data as our data processor; you can review Kajabi's privacy policy at kajabi.com/privacy.

Payment Data: Payments are processed through third-party payment processors Stripe and PayPal. We do not directly store your full payment card information. These processors maintain their own privacy policies governing how they handle your payment information.

Tracking Technologies and Cookies

We use cookies and similar tracking technologies, including those provided by Kajabi and any analytics or advertising tools we use (such as Google Analytics or Meta/Facebook Pixel), to track activity on the Service and store certain information. These may include:

Necessary/Essential Cookies (Session): Required to provide services available through the Website, authenticate users, and prevent fraudulent account use.

Functionality Cookies (Persistent): Remember your choices, such as login details or preferences, to provide a more personalized experience.

Analytics and Advertising Cookies (Persistent): Used to understand how visitors use our Service and, where applicable, to deliver relevant advertising. If we use tools like the Meta Pixel for ad targeting, this may constitute "sharing" of personal information under certain state privacy laws (see your rights below).

You can instruct your browser to refuse cookies, though some parts of the Service may not function properly without them.

Use of Your Personal Data

The Company may use personal data to: provide and maintain the Service, including monitoring usage; manage your account and course access; fulfill purchase contracts for products and services you've bought; contact you regarding updates, security notices, or service-related communications; send you news, offers, and information about other products and services unless you've opted out; respond to and manage your support requests; evaluate or conduct business transfers (merger, acquisition, asset sale); and for internal purposes such as data analysis, identifying usage trends, and improving the Service and marketing effectiveness.

We may share your personal information with service providers (including Kajabi, payment processors, and email/marketing platforms) to operate and improve the Service; in connection with business transfers; with your consent for any other purpose; and where required by law.

Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal data.

If you are a California resident, under the CCPA/CPRA you have the right to know what personal information we collect, request deletion of your personal information, opt out of the sale or sharing of your personal information for targeted advertising, and not be discriminated against for exercising these rights. To exercise these rights, contact us using the information below.

If you are located in the European Economic Area or United Kingdom, under the GDPR/UK GDPR you have the right to access, correct, or delete your personal data, restrict or object to processing, request data portability, and withdraw consent at any time. Our legal basis for processing your data includes your consent, performance of a contract, and our legitimate business interests.

Retention of Your Personal Data

We retain your personal data only as long as necessary for the purposes set out in this policy, to comply with legal obligations, resolve disputes, and enforce our agreements. Usage data is generally retained for a shorter period unless needed for security, functionality improvements, or legal compliance.

Transfer of Your Personal Data

Your information may be processed and stored by service providers (such as Kajabi and our payment processor) on servers located outside your state, province, country, or governmental jurisdiction. We take reasonable steps to ensure your data is treated securely in accordance with this policy.

Disclosure of Your Personal Data

We may disclose your personal data in connection with a business transaction (merger, acquisition, asset sale), if required by law or in response to valid requests by public authorities, or where we believe in good faith that disclosure is necessary to comply with a legal obligation, protect our rights or property, investigate wrongdoing, protect personal safety, or protect against legal liability.

Security of Your Personal Data

We strive to use commercially acceptable means to protect your personal data, but no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Children's Privacy

Our Service is not directed to anyone under the age of 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal data, please contact us so we can remove it.

Links to Other Websites

Our Service may contain links to third-party websites not operated by us. We encourage you to review the privacy policy of any site you visit, as we have no control over and assume no responsibility for third-party content or practices.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of material changes by posting the updated policy on this page and updating the "Last updated" date, and by email or prominent notice where appropriate.

Contact Us

If you have questions about this Privacy Policy, you can contact us by email: hello@pianowithnate.com